Table of Contents
Introduction & scope of this policy
Fe777 takes your privacy seriously. This Privacy Policy explains what information we collect when you use the fe777 website or mobile app, how we use it, how long we retain it, and the measures we take to keep your information safe.
This policy applies to all fe777 services — including the website, mobile app, live chat, email, and any other communication channels. By using fe777, you agree to this Privacy Policy. Please read the full document carefully.
Please Note: This Privacy Policy of fe777 Terms & Conditionsshould be read alongside this document. Both apply to your account and use of our services.
What Information We Collect
Fe777 only collects information that is strictly necessary — nothing more. The data we collect falls into two categories: what you provide directly, and what is generated automatically as you use our services.
| Data type | Example | Mandatory? |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Yes (for KYC) |
| Contact Information | Phone number, email address | Yes |
| Financial Information | BKash/Nagad number, bank account (for withdrawals) | Yes (for payments) |
| Device information | IP address, browser type, device model | Automatic |
| Usage Data | Betting history, login times, preferred games | Automatic |
| Location data | Approximate location (IP-based) | Automatic |
We never store your password — only an encrypted hash is kept. Your full payment card details are not stored on our servers either.
How Information Is Collected
Fe777 collects information through various methods, but in every case, your interests and security remain our top priority.
- Registration form: Information you provide directly when creating an account.
- KYC Verification Process: Documents uploaded for identity verification.
- Payment Transactions: Information received from payment gateways during deposits and withdrawals.
- Live chat & support: Information provided when you contact us.
- Cookies & Tracking Tools: To improve your experience on the site.
- Third-Party Services: From KYC agencies or payment providers.
Good to Know: No fe777 representative will ever call or message you directly to ask for personal information, OTPs, or passwords. Any such request is a scam — please report it to our support team.
Purpose & Legal Basis for Data Use
Fe777 uses your data only for specific, legitimate purposes. Processing data unnecessarily or excessively is against our policy. Below is a list of why we use your information:
- Account Management: To create, maintain, and secure your account.
- Identity verification: To verify age and identity, and to block underage or fraudulent users.
- Payment Processing: To process deposits and withdrawals securely and prevent fraud.
- Service Improvement: To analyze your usage patterns and improve the fe777 platform.
- Personalized Experience: To show you relevant offers and content based on your preferences.
- Customer Support: To resolve your complaints and queries promptly.
- Legal obligation: Data retained as required by licensing authorities and applicable law.
- Responsible Gaming: To detect unusual betting patterns and ensure member protection.
Fe777 never sells or rents your personal data to third parties for advertising purposes.
Data Sharing & Third-Party Involvement
We want to be clear — fe777 never sells your personal information. However, in certain specific circumstances, data may be shared with designated third parties:
- Payment Service Providers: bKash, Nagad, bank transfers, and other approved payment gateways — used solely to process transactions.
- KYC Verification Providers: Authorized third parties for identity and age verification.
- Technology Infrastructure: Cloud service providers & cybersecurity firms — under contractual agreement.
- Legal Authorities: Upon court order or at the request of a licensing authority.
Our Commitment: Beyond the situations described above, fe777 does not share your information with any third party. Those third parties that do receive data are bound by strict confidentiality agreements.
Data Retention & Deletion Periods
Fe777 retains your data only for as long as necessary. All information is stored securely while your account remains active. Even after account closure, certain data must be kept for a defined period to meet legal obligations.
- Financial transaction records: minimum 5 years (as required by licensing obligations).
- KYC documents: up to 3 years after account closure.
- Support chat history: up to 2 years.
- Cookie data: up to 12 months.
- Marketing preferences: until you withdraw your consent.
Once the retention period expires, data is securely deleted or anonymized. To request deletion of your data, please contact our support team.
Use of Cookies & Tracking Technologies
The fe777 website and app use cookies and similar tracking technologies. These are small data files stored on your browser or device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential cookies | Maintaining login sessions, security | Cleared at end of session |
| Functional Cookies | Remembering language, theme, and preferences | Up to 30 days |
| Analytics Cookies | Understanding site usage statistics | Up to 3 months |
| Security Cookies | Fraud detection & prevention | Up to 12 months |
You can disable cookies through your browser settings; however, some fe777 features may not function properly as a result. Disabling essential cookies may cause login issues.
Fe777 does not use third-party advertising or tracking cookies. Our cookies are used exclusively to enhance your experience on fe777.
Your rights
You have several important rights regarding your personal data. fe777 fully respects these rights and is committed to fulfilling them in a timely manner.
To exercise any of the rights above, email our support team at support@fe777.ws. We typically respond within 30 days. Complex requests may take longer, but we will notify you in advance.
Children's & Minors' Privacy
Fe777 services are strictly for users aged 18 and above. We do not knowingly collect data from minors. If an underage individual registers using false information and we become aware of it, the account will be closed immediately and all associated data will be deleted.
If you believe a minor is using fe777 without authorization, please notify us immediately. We will take prompt action.
Changes to This Policy
Fe777 may update this Privacy Policy from time to time — when new services are added, regulations change, or our processes improve. For any significant changes, we will notify members via email or in-app notification.
Continued use of fe777 after any changes are made constitutes your acceptance of the updated policy. We recommend visiting this page regularly to stay informed.
Enable push notifications on the fe777 app to stay updated on changes to our Privacy Policy.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please get in touch. Our data protection team is always ready to help.
- Email: support@fe777.ws
- Live Chat: fe777 is available 24/7 on the website and app.
- Response time: General inquiries within24 hours; privacy-related requests within 30 days.
We believe lasting trust is built through transparency and open communication. Every question you raise is taken seriously, and we always aim to respond as promptly as possible.